International shipping is calculated at checkout. Estimated shipping time is 10-30+ business days.
To be eligible for an exchange or refund, your item must be in the same condition that you received it, unworn and in its original packaging (jewellery box or pouch). You’ll also need to be able to provide proof of purchase upon request.
To start a return, please contact us at firstname.lastname@example.org with your full name and order number. Once the return is accepted by us, we will offer the following options: Exchange - Send the item/s back to us and swap for a different size or different item/s. Price variances may apply between products exchanged which may require partial refund or additional cost paid. Shipping products back to us will be at the expense of the customer, but we will cover the cost of shipping the new items out to you. We will send a shipping label for an additional $9 to process the exchange. Refund - Send the item/s back to us for a refund. Shipping products back to us is at the expense of the customer, we will send a shipping label and subtract $9 from the total refund amount. Once we receive the item/s we will inspect and if approved, the total purchase amount, -$9 will be refunded back to your original method of payment. Items sent back to us without first requesting an exchange or refund will not be accepted. Unfortunately, we cannot accept returns or exchanges on clearance sale items or gift cards (this does not include promotional sales). You can always contact us for any returns questions at email@example.com.
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it for you. Please contact us at firstname.lastname@example.org within 5 days of receiving your package if anything is wrong with your order. Please provide a detailed description of the issue/s and include images of the jewellery pieces and/or damages. We are happy to offer exchanges at no additional cost for any defective, damaged or incorrect items, or we can offer a refund of the total purchase price.