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Shipping & Returns

 

Shipping

To Australia
All shipping is FREE for domestic orders within Australia.

Click here for shipping time estimates. Or contact us through our live chat for our best estimate based on your location.

To New Zealand
Shipping to New Zealand is a flat rate of $10. Estimated shipping time is 10-16 business days.

International Shipping

International shipping is calculated at checkout. Estimated shipping time is 10-30+ business days. 

Read more in our Shipping Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, please log into your customer account and initiate a self-serve return at the following link: click here

Alternatively, you can contact us at contact@lamusajewellery.com to initiate a return. Please note that returns will need to be sent to the following address: 1/10 Princes St, Caulfield North, Victoria, Australia, 3161.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Once the return is approved, a refund of the purchase price (excluding shipping) will be issued. Please note that for refunds we will deduct $9 from the refund amount to cover the cost of the return shipping label.

You can always contact us for any return question at contact@lamusajewellery.com.

Read more in our Refunds Policy